Payment policy
Standard terms – 50% upfront and 50% 30 days prior to arrival, or 100% if within 30 days of arrival.
*Bookings made more than 180 days in advance can be secured with a $0 deposit, then 3 equal, interest-free instalments automatically deducted at 180, 90 and 30 days prior to arrival. A security deposit in the amount of $1,000 will be held against your credit card from the morning prior to your day of arrival. This amount will be automatically released 5 days after check out, provided there are no damages or breaches to our Terms & Conditions.
Cancellation policy
• 100% refund (minus 2.5% booking admin fee) if cancellation is more than 30 days before arrival date.
• 50% refund (minus 2.5% booking admin fee) if cancelled 15-30 days before arrival date.
• No refund if cancelled within 14 days of arrival.
• If payment has not been made by the due date, your booking may be cancelled, and any payments already made forfeited.
• No refunds are provided for early departure.
• Bookings may be transferred to a future date provided the reschedule is requested at least 30 days before the arrival date. Any reschedule must be for the same property and is subject to availability and any revised tariff which may be applicable.
• We recommend all guests take out comprehensive travel insurance to cover unexpected illness, accidents, inclement weather events, natural disasters or other unforeseen circumstances, as exemptions to our cancellation and refund policy may not be made for these reasons.
• All reservations are made in good faith by us but may be subject to changes in circumstances beyond our control. If a property becomes unavailable, we will endeavour to find alternative accommodation, or provide a refund of any monies paid.
Booking terms & conditions
Please understand that you are booking a privately owned holiday home. As your host, Bookabreak’s role is to help ensure you have a great stay, while also safeguarding our client’s asset. We simply ask that you respect the home and treat it as you would your own.
By proceeding with your booking, you confirm that you have thoroughly read the property listing, and agree to the following Terms & Conditions.
HOUSE RULES
• All guests, excluding children, must be over 28 – unless otherwise agreed in writing.
• Schoolies, weddings, parties, events and gatherings of any kind are strictly prohibited. Any breach of this condition may result in termination without refund, including forfeiture of any applicable security deposit.
• We do not accept third-party bookings. The person placing the booking must stay for the full duration.
• The number of guests at the property must not exceed its advertised maximum occupancy. Only children under 2 years of age are excluded from the total.
• Pets require prior written approval and will be subject to conditions. An unauthorised pet may result in eviction without refund, including forfeiture of any applicable security deposit.
• The property must be left tidy on departure. A simple Vacating Checklist is provided and reflects basic, common-sense tasks to ensure the home is left secure and in a responsible condition. These include switching the heating/cooling off, removing food from fridges and freezers, starting the dishwasher, cleaning the BBQ and placing rubbish in the appropriate Council bins. Other reasonable property-specific tasks may also apply.
• Smoking is strictly prohibited inside. If smoking outside, please ensure all evidence is removed before departure. If smoking is found to have occurred inside, specialist cleaning and/or fumigation costs may be charged to the guest.
• Guests are responsible for securing the property during their stay, and upon departure. All windows and doors must be closed and locked, blinds and curtains closed, alarms activated where applicable, and keys returned to the key safe.
LOCAL LAWS
Guests must comply with the Mornington Peninsula Shire Short Stay Rental Accommodation Code of Conduct, which states:
• Unacceptable behaviour is prohibited, including loud or aggressive behaviour, yelling, screaming, arguing, cheering, clapping and singing.
• Tents, caravans, campervans or other additional accommodation are not permitted.
• Noise must be kept to a reasonable level and outdoor areas, including swimming pools, spas, decks and balconies, must not be used between 11pm and 7am.
• Guest vehicles must be parked within the property boundaries. Parking on nature strips is prohibited.
If Council or Police are called to attend the property due to guest behaviour, the booking may be terminated without refund, including forfeiture of any applicable security deposit.
REPAIRS, MAINTENANCE & DAMAGE
All Bookabreak properties are individually owned and, just like in any home, occasional maintenance issues, service interruptions or equipment failures may occur. Please notify us as soon as you become aware of any issue so we have the opportunity to rectify as quickly as possible. Any damage occurring during your stay must also be reported promptly. We understand accidents happen, and early notification allows us to minimise the impact on the property owner and incoming guests.
WAIVER
To the extent permitted by law, neither Bookabreak nor the property owner accepts responsibility for injury, illness, accidents, or the loss, theft or damage of personal belongings during your stay. We strongly recommend that all guests hold appropriate travel insurance.
LOST PROPERTY
Any belongings found at the property will be held for a maximum of 14 days. Guests are responsible for providing a prepaid satchel or arranging collection from our office at: 2815 Point Nepean Road, Blairgowrie VIC 3942
RESPECT FOR OUR TEAM
Our team is here to assist you and must be treated respectfully at all times. We have zero tolerance for abusive, threatening, aggressive or disrespectful behaviour towards our staff.
Very clean, comfortable and largely as described. Had a great stay.
Very comfortable house in Sorrento, well located, well equipped and easy to communicate with hosts. Recommend highly
Great spot! Love the balcony area and how it’s right off the living room and kitchen. Need to keep the top floor bedroom doors open at night to make sure you get decent air circulation but overall; great stay!
We had a great stay!
Lovely stay great for the kids with lots of space to play and secure. Close walk to amenities and we just enjoyed the break would recommend to families
Place was bright and spacious and served its purpose Beds were comfortable Bathrooms and lounges clean Good amenities
Beds were super comfortable and the shower was great – small details make a big difference.
Beautiful house, loved our stay!
We stayed here recently for a girls weekend away and the place was perfect for it We found a lot of kids stuff in wardrobes so no doubt a great family vacay spot also. Overall place was great, beds were comfy, walking distance into Main Street
Thanks for the wonderful house. Love the stay just wish it was longer. Great clean house, close to Main Street. Had everything we needed. Easy and instructions very helpful
We are a group of golfers and will try and book this house when we return in a few years! It has great entertaining areas particularly the kitchen/lounge upstairs – the house is bright & airy in a quiet part of Sorrento, an easy 10-minute walk to the main street. Clean and fairly well maintained, with good booking agents.
Excellent place to stay for our long weekend away! Place was excellent. Location was walking distance to Sorrento shops and restaurants. Quite neighbourhood. Very relaxing.
Thankyou for a lovely stay. We appreciated that it’s pet friendly and so close to the shops and restaurants. Lovely home, spacious and well equipped.
We were all very happy with our Christmas stay. Our hosts very kindly had Christmas decorations including a Christmas tree, which was much appreciated. We are a family of 2 couples and 2 single adults, so the accommodation suited us perfectly. All were very comfortable, thank you. The kitchen was fully equipped to cater for a Christmas dinner too, which was a great help. We had to eat indoors because of persistent rain, but again the indoor table was big enough for us all. Thank you for a wonderful stay!
A beautiful house in a great location. Perfect for a long weekend of wedding celebrations. Very clean and lots of attention to detail. We had a wonderful stay. Thsnkyou!
Beautiful home in a beautiful location. Walking distance to all Sorrento had to offer and such a bonus being able to bring our dog! We will be back
We had a wonderful family holiday staying at a house in Sorrento, booked with Book A Break. The house we stayed in was wonderful – it was well equipped and extremely clean on arrival. The house was exactly like it had been described online, maybe better! The team at Book A Break were very responsive and professional. They went above and beyond to make our stay enjoyable. We are already looking forward to our next holiday at the same house.
House was clean and comfy with all amenities at your fingertips. Great outdoor alfresco area as well as plenty of room inside including a huge dining table . Beds were really comfortable. A 2 minute drive to Sorrento’s main shopping strip. check in and communication was great. We would happily book this home again for our next Sorrento stay.
Great family beach holiday house, reasonably modern, looks like the photos.
Great place to stay. Split level living, with bedrooms & living rooms upstairs & downstairs. Very close to the Sorrento shops and a great terrace overlooking the large front yard. Communication was excellent, friendly & prompt. Highly recommend!
Lovely place to get away for a few days. Location is perfect. Great garden for the dog too 🙂
Great stay at this property. Loved it! We would come back for sure!
Walking distance from town centre. Big deck was amazing for dining and entertaining. Room set up was good and beds were very comfy! Only call out – no wifi.
Great property in a fantastic location. Perfect for a getaway with our friends and families.