In the business of holiday rentals, the number one cause of guest complaints is around cleanliness.  When guests pay hundreds or thousands of dollars to stay in your home, they expect it to be immaculate.  If it hasn’t been properly cleaned before their arrival, understandably they’re going to be upset, which can quickly turn into […]

“So how are you different to Airbnb or any other holiday rental company?” We get this question a lot from people who haven’t worked with us yet, and it is easy to see why. We’re all in the short-term property rental industry.  You can find and book great properties on our website or on theirs. […]

Continuing on from last week’s blog subject, we’d like to share the next three most common guest complaints we’ve seen after decades in the business, and some insights as to how to prevent and resolve them. “THE HOMEOWNER CANCELLED ON US LAST MINUTE” “The calendar wasn’t updated to reflect availability” “Someone else is staying in […]

Consider this: it’s late on Christmas Eve and guests arrive at your holiday rental with tired kids and bags full of perishable groceries.  They’re excited and ready to relax after a long day of early rising and driving, maybe airports too.  They enter the code to access the key box, but nothing happens.  They try […]

The Mornington Peninsula is home to some of Victoria’s most popular beach holiday locations.  But it is not just spectacular during summer – it offers year-round appeal, with quality restaurants, quaint boutiques, close proximity to Peninsula Hot Springs and some of the finest vineyards and golf courses Victoria has to offer. Provided your property is […]

While the Airbnb juggernaut seems to show no signs of slowing, hosts are risking their finances by failing to ensure they have legal liability insurance. The tragic death of a 4-year-old boy and the injury of a 7-year-old girl, who were playing on a homemade swing when it toppled down a slope at a property […]